After several years of having a little used polycarbonate roofed conservatory - unbearably hot in summer, freezing in winter - we finally decided to have the roof replaced. After seeing the very informative Phil Coppell video we didn't even look at any other companies. The whole experience was quick, painless and very professional, from the very pleasant Stacey - administration , Lee - non- pushy salesman, David - excellent surveyor, Andy and Mark - excellent, non stop fitters and Sean (Shaun), brilliant and speedy plasterer. The customer service and politeness from each one was faultless and the whole job ( a large conservatory) was completely finished in an amazing 5 1/2 days! We were rather concerned about possible damage to the Karndean flooring, but when they removed the well fitted protection there wasn't even any dust! The garden was left spotless - you'd think that the job hadn't even been started. The room is now in constant use - so very cosy, warm, quiet and peaceful and no deafening noise of heavy rain! There was a heavy frost on the roof this morning and when I opened the French door into the conservatory I was expecting the usual BLAST of bitterly cold air - instead it was actually warm!! We really do wish that we'd made the decision sooner and have no hesitation in recommending Phil Coppell.
Paul & Chris – 11/06/2017
You will find companies cheaper than Phil Coppell you will find companies a lot more expensive, what you will not find is anyone better! From the first time Tanya came to see us to the end of the installation everyone was very helpful and professional, the work is completed to an incredibly high standard. We cannot fault anything Coppells did in anyway.
Not only does the roof look excellent inside and out but now our conservatory is the coolest room in the house in summer and the warmest in winter. We cannot thank them all enough.
Dave & Sheila
David Williams – 10/20/2017
From meeting with Lee in August to completion of job early in October it's been a whirlwind. We had three smashing joiners who worked to the highest standard, we were impressed each day with the changes they made. When the joiners left they were followed promptly by the plastering guy who took only two days to plaster a very large ceiling to the very best standard we've seen, grab him quick though because we think next year he'll be on X factor. The last leg now and the electrician came and fitted the lights and sockets, work all complete and looking amazing . We're thrilled with the results we now have an all year round bright and sunny room but with a solid roof. Many thanks to the whole team ,would recommend without reservation !
Pete and Jan Ollier – 10/18/2017
From the moment the sales representative, Tanya Malin, walked in we were impressed with the company and the product they were selling-a solid roof for our leaking conservatory. The professionalism didn't stop there. The roof was installed at the time of our choosing to a very high standard by the two joiners in three days. They were hard working, very pleasant and considerate. The plastering was of a high standard and within two weeks we had a beautiful new four seasons room to enjoy whether the weather was blazing hot or not. The couple of snags were quickly sorted out by Graham to our satisfaction. The office staff contacted us daily to check that all was going well. We were so thrilled with our new Garden Room we were motivated to have two new patios immediately outside it laid, extending the area of enjoyment. Thank you Phil Coppell. We will be happy to recommend your firm.
Mr. & Mrs. Fulton – 08/05/2017
We contacted Phil Coppell for a quote for a replacement conservatory roof and we found the whole experience with the company first class. From the initial approach and our first contact with the Sales Consultant and then with the Surveyor we found the company easy to deal with, professional, good presentation and extremely efficient in all departments.
The roof construction team were polite and professional in their work, the plastering was good and clean and we feel we have purchased a very good looking and classy modern roof to our conservatory which we looking forward to using throughout the year.
We have already had positive comments from our neighbours and friends and would not hesitate in recommending Phil Coppell Ltd for any future home improvements.
Mr. Alan Ladd – 07/05/2017
We recently accepte a quote from PCL for replacement of our conservatory roof with a lightweight insulated version..
All the PCL staff we dealt with were friendly, knowledgeable and professional from Geoff the sales consultant, Alan the surveyor, Mike and Danny the installers who continue working in very wet conditions
to complete the job, Ray the plasterer and Stacy who maintained contact with us during the installation.
All appointments were kept and the job ran very smoothly.
From sales visit to completion took 5 weeks and we are delighted with the finished product.
We would certainly recommend Phil Coppell limited.
Mr. john woodworth – 05/21/2017
We recently had a new roof fitted on our double Edwardian conservatory replacing the old polycarbonate roof.
From start to finish we are pleased how things went.
Jeff our salesman did not apply any pressure on us to buy he was very helpful.
In fact all office staff tradesmen and plasterer were help full to us.
Tracy even contacted us daily to see how things were .
They left the garden and drive spotless.
We are very pleased with the finished result a room we can now use all year round.
We would recommend this company.
Mr & Mrs Browne
Mr. & Mrs. browne – 05/14/2017
We had a light roof fitted to our conservatory last week, the fitters Richard & Matt were brilliant, professional in every way. Ray the plasterer made a first class job& no mess. Carl the sales person, Allan the surveyor & Stacey in admin all provided an excellent service too, keeping us updated every step of the way. We are very pleased with the end result.
Mrs. Janet wraith – 05/02/2017
From Jean's friendly and professional support to help us to make the right product decision to Gary, Mark and Jamel who fitted our new guardian roof, Roy the plasterer and the customer service girls we have had an excellent service. The fitting team and Roy worked hard, were reliable, tidy and pleasant to have around our home. Jean kept us informed at all stages.
Early days for us with the new roof, but so far it is warmer and a much more stable temperature on both sunny and cold days.
Mr. Shoker – 04/22/2017
The entire process from start to finish was a breeze. This is from customer services at the start right through to the completion of the job. Danny & Mick worked like troopers and we are over the moon with the finished product. I cannot recommend them enough. We now have a conservatory which we can use all year round. Thank you....
Mr. Bone – 03/30/2017
I recently had a new roof fitted on my P-Shaped conservatory by PCL, replacing the polypropylene roof with a solid one. From start to finish it was a good experience. The salesman Gary explained in great detail how the roof was constructed and fitted. There was no high pressure sell. The surveyor came to measure up and a date for fitting provided.
The fitters Norton and Richard were excellent. The build was completed in 4 days. The plaster Shaun ( Sean?) made an excellent job on a very unusual shape to plaster. To quote him it was unique. The roof inside and out looks great. I would recommend anyone looking to replace a conservatory roof to consider PCL Guardian roof.
Mr. Thawley – 03/16/2017
We are highly delighted with how the company performed, right from the initial phone call to completion.
The company did everything as and when they said they would. The operatives were excellent workers and
ready to give us any information that we required.
The quality of the work was exceptional especially the finishing of the plastering.
Mr. Necchi – 03/10/2017
In early December we saw a sales agent for PCL, who brought samples of the construction & tile patterns of the Guardian roof. He was most thorough in his presentation, and a week later we placed the order to renew the glass roof on our lean-to conservatory. In early January a surveyor attended, with Mr Nick Mills, a director; to finalise measurements and spec for the installation. Work started at 8am Wednesday 18th January, and was all complete by about 6pm on Thursday. The team Mick & Danny did a splendid job, and were happy to answer any questions I asked during installation. They worked very hard, even though the weather was cold and frosty, with frequent hot drinks supplied . Cheerful and courteous throughout, they loaded the old roof materials on the van & tidied up in the dark after the job was complete. They then drove 250+ miles back to Manchester that same evening. An excellent job, quality materials, professionally fitted. I recommend PCL. The end result is shown in the photos. A great improvement, much warmer too.
Mr. Anthony Larlham – 02/03/2017
"All the work was carried very professionally and to a very high standard. We were nervous to start with not knowing the company but we had nothing to worry about. We were kept informed at all times and advised if there was going to be any delays. The fitters that we had will go that extra bit to make sure you are 100% satisfied with the job. We have had a lot of good comments about the roof and its quality from friends and family. Just to confirm one point though - yes it does make an enormous difference to the heating, we have turned down our thermostat by 12 degrees and its still warm. (And its minus 2 outside)."
Mr. CHRISTOPHER – 01/26/2017
Just to quick line to say how very pleased we are with our new roof. The whole experience with Phil Coppell has been absolutely brilliant from start to finish. Special thanks to our fitters Thomas, Phillipe and plasterer Phil (I posted his plug back!) and not forgetting sales rep Tania who was such a great ambassador for your company and finally customer service manager Stacey who kept us informed and updated throughout the build. We now have an extra room to use as it was too cold in the winter and too hot in the summer. Well done all!
Mr. Swain – 01/25/2017
The whole experience from initial contact through to the completion of the roof was excellent.
I found that this is a company that did what they said which is something unusual in today's society.
The work that was completed was first class, with the tradesmen being very knowledgeable about what they were doing.
I have already shown someone my roof and was proud to do so, and I would have no hesitation in recommending Phil Coppell Limited in the future.
Mr. Summerville – 12/20/2016
Phil Coppell Limited has recently installed a tiled roof on my conservatory. I am delighted with the finished product.
All the 'touch points' from the initial sales discussion through to the final plastering and finishing of the job have been superb. There has been regular contact from HQ checking that I am happy with the work which as a customer has given me great confidence and comfort.
The tradespeople have been of the highest quality - hard working, professional, unobtrusive and respectful. The products used also seem to be of the highest quality.The work was carried out in a timely, organised way and with very little upheaval.
I would have no hesitation in recommending this company. Phil Coppell is evidently a well run and managed organisation. The customer focussed culture of the organisation is demonstrated by everyone I have met or spoken with during the construction of my splendid new roof.
Mrs. Rosie Bailey – 12/13/2016
The quality of the product is really good. Our conservatory is a cosy room now winter has come. The service was excellent- we were given advice concerning the spot lights and are very pleased with them.
Mrs. Gail Woodcock – 11/29/2016
Our new solid roof is just lovely! From our first enquiry to the completion of the job everyone from PCL was courteous, professional and very helpful. We are very satisfied and pleased with the work and would recommend the company.
Mrs. McGonagle – 10/19/2016
Right from day one until completion the experience from your team ran very smoothly.
all your staff were punctual very respectful and hard working.
The new roof looks first class and we are looking forward to being able to make more
use of this room in future both winter and summer.
So a big thank you to you and all your staff.
Mr. & Mrs. Ling – 10/18/2016